Refund policy

Return, Refund and Exchange Policy

Our Policy

We want you to shop with confidence. Please review the return, refund, and exchange conditions before placing an order.

Return Eligibility

A product may be eligible for return if it meets the conditions specified by our store, including the applicable return window and product condition requirements. Eligibility requirements will be communicated in this policy.

Items and Conditions

Returned products may need to be unused, unwashed, undamaged, and accompanied by their original tags and packaging, where applicable. Any exclusions must be clearly stated and consistent with applicable law.

How to Request a Return

Contact our customer support team using the details on our Contact Us page.
Provide your order number and the reason for your request.
Share photographs or other information if requested for a damaged or incorrect item.
Follow the return instructions provided by our support team.

Please do not send a return to an address that has not been confirmed by our team.

Refunds

Once an eligible return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed according to our stated policy, applicable payment-provider timelines, and legal requirements.

Exchanges

Exchanges are subject to the store's exchange policy and product availability. Contact customer support to confirm whether your requested size or item is available.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us promptly with your order details and supporting photographs where appropriate. We will explain the resolution available under our policy and applicable law.